SEN-Friendly Home Improvement Support

At D&P Glass Solutions, we believe every customer deserves a comfortable, stress-free experience — especially those with Special Educational Needs, sensory needs, ADHD, anxiety, or additional communication requirements.

We offer a dedicated SEN Support Package to help families and individuals prepare for home visits, surveys, and installations in a calm and predictable way.

🧩 What Our SEN Package Includes🧩

 Visual Picture Cards

Clear, step-by-step picture cards showing:

• Who will be visiting
• The tools we use
• What will happen during each part of the job
• Picture of fitters and their van. 

These visuals reduce uncertainty and help children and adults understand the process.

 Sound Recordings

Short audio clips to introduce:

• The sounds of tools (drill, sealant gun, frame removal)
• What to expect during installation

These help prepare anyone with sensory sensitivities before we arrive.

 No-Judgement Communication

We work at your pace, with:

• Clear and simple explanations
• No pressure
• The option to pause the job if someone becomes overwhelmed

Our team is patient, respectful, and understanding.

 How We Support You Step-by-Step

1. Initial Call or Message — You tell us who needs support and how we can adjust.
2. Send Materials — We provide picture cards and audio guides before the visit.
3. Flexible Appointments — Choose quiet times of the day or reduced-noise options.
4. Calm Installation — Our team checks in regularly and avoids surprises.

💙 Who Benefits From Our SEN Package

• Autistic children and adults
• People with ADHD or anxiety
• Individuals with sensory processing needs
• Families who prefer structured, visual explanations
• Carers supporting vulnerable adults

We are proud to announce we have won Window Installation Company of the Year – East Sussex. 

A new client had been recommended to us by a member of their family. Our team visited their home initially for a chat to discuss their requirements and take some measurements. They were in need of a new front door to replace the old wooden door which was not ideal for thermal insulation and was also not up to standard for their home insurance cover. The glass blocks of the porch were also looking dated.

Another job done for our builder lovely Agate door and sidelights to finish off this lovely home.

We loved making it easier for these clients to access their garden by turning their window into a beautiful French door and sidelight. No more struggling to get outside and enjoy the fresh air.